BSC

BSC 2019 Dashboard – MEIA Hotels Benchmark

Key Takeaways:

Rank

Total Score Our Business

Our Guests

Our People

Our Community

Main Area of Concern: Our Business category, significantly below the Group average

Max Score

114.0

48.0

34.0

20.0

12.0

All Hotels

88.1

26.9

29.4

20.0

11.8

MEIIO EUNA

80.5 76.6

19.7 16.0

29.3 29.6

20.0 20.0

11.5 11.0

• Impacted by: EBITDA, F&B Profit, Drive E-Direct

SLND HJMD

25 35 37 42 52 59 63 66 72 77 78 81 89 92

97.0 93.7 93.5 92.3 89.5 88.2 85.5 84.1 78.4 76.5 76.2 74.5 70.5 68.6 83.5 84.8

35.4 36.4 31.1 30.1 31.9 29.9 22.8 23.9 19.2 14.0 13.2 12.4 10.6

30.1 25.7 31.4 30.9 26.6 26.8 31.2 28.7 27.7 30.9 31.5 31.1 29.4 29.5 29.4 29.8

20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0 20.0

11.5 11.5 11.0 11.3 11.0 11.5 11.5 11.5 11.5 11.5 11.5 11.0 10.5 12.0 11.3 11.5

SLV

SLBL SLLN

Our Business category is the Key Focus Area for 2020

SLMU

SLIB

THAD SLTR SLTO SLAD SLDB SLPR SLMD

7.2

Average Median

22.7 23.4

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