BSC 2019 Dashboard – MEIA Hotels Benchmark – Individual Category
Our Business
Our Guests TrustYou Post- Stay Survey Security Food Safety
Our People
Our Community
EBITDA Fsct Accuracy E-Direct
TrustYou Comp Index
Core Learning Program
F&B Outlet Profit
Fire Life Safety Eng. PM
SLA Academy
Talent Review
Employee Exp.
Food Waste Volunt.
GOR EBITDA
RGI
Max Score
12.0
12.0
6.0
6.0
6.0
6.0
17.0
5.0
3.0
3.0
3.0
3.0
5.0
5.0
5.0
5.0
6.0
6.0
SLND HJMD
9.8
12.0 12.0
3.0 4.8 5.5 4.5 0.0 3.0 4.5 0.0 4.3 0.0 0.0 0.0 0.0 0.0
1.1 0.3 1.3 2.3 4.1 1.3 1.0 2.0 1.1 0.3 0.7 2.6 0.5 1.2
4.0 4.1 0.0 0.0 0.0 5.8 0.0 0.0 0.0 0.0 3.0 0.0 0.0 6.0
5.4 5.3 5.2 4.1 5.6 5.5 3.0 3.0 4.6 4.5 4.6 4.9 5.1 0.0
15.1 12.7 15.4 14.9 12.6 12.8 15.2 13.7 15.7 14.9 15.5 15.1 15.4 14.5
5.0 2.0 5.0 5.0 4.0 3.0 5.0 4.0 5.0 5.0 5.0 4.0 5.0 5.0
3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0 2.0
2.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 0.0 3.0 3.0 3.0 2.0 2.0
2.0 2.0 2.0 2.0 2.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0
5.5 5.5 5.0 5.5 5.0 5.5 5.5 5.5 5.5 5.5 5.5 5.0 5.0 6.0
6.0 6.0 6.0 5.8 6.0 6.0 6.0 6.0 6.0 6.0 6.0 6.0 5.5 6.0
10.0
SLV
9.8 9.5
9.3 9.7
SLBL SLLN
10.2
12.0
SLMU
9.3 9.3 9.2 9.2 9.2 5.0 5.0 5.0 0.0
5.0 5.0 9.7 0.0 0.0 0.0 0.0 0.0 0.0
SLIB
THAD SLTR SLTO SLAD SLDB SLPR SLMD
Key Takeaways: • Common shortfalls: EBITDA, F&B Outlet Profit and E-Direct • Key Focus Areas for 2020: EBITDA, F&B Outlet Profit (Our Business) Fire Life Safety, and Food Safety (Our Guests)
25
Made with FlippingBook - professional solution for displaying marketing and sales documents online