MEIA BSC 2020 Overview
Bonus Penalty
GOR
10.0% +2.0% 10.0% +2.0% 5.0% +1.0% 5.0% +1.0% 5.0% +1.0% 5.0% +1.0%
EBITDA
EBITDA Forecast Accuracy
Our Business
RGI Growth
F&B Outlet Dept. Profitability
F&B Banqueting Dept. Profitability NEW
40%
40%
45%
GOP Flow-Through NEW
5.0%
Succession Planning Core Learning Program
5.0% 5.0% 5.0%
Our People
BPV and Shared Values NEW
15%
20%
20%
TrustYou CompIndex (Online Reviews) TrustYou Top-box Performance (P-S Surveys) TrustYou Problem Handling Score (P-S Surveys) NEW
5.0% +1.0% 10.0% +2.0% 5.0% +1.0%
Brand Compliance NEW
5.0% 2.5% 2.5% 2.5% 2.5%
Our Guests
Security
-2.5% -2.5% -2.5% -2.5%
35%
20%
20%
Fire Life Safety
Engineering Food Safety
10%
10%
5%
Community
Volunteerism and Community Eng.
5.0% +1.0%
2018
2019
2020
Internal Audit
NEW
bonus/pen. +5.0% -5.0%
100.0% +18.0% -15.0%
Legend:
Region-Specific Metrics
5
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