INTERNATIONAL TRADE
engagement you need to recruit staff with the right skill sets to do the work required or provide the necessary training, then provide the right resources to do the work, explain the purpose of the business and where each employee’s contribution fits in with their colleagues’work. This leads to engagement and can result in teams that performwell. To create a high performing team, you also need employee commitment, and this is less about the functional aspect and more about creating the sense of connection between colleagues. Bonding can be encouraged by having team brunches, lunches, tea breaks or mutually collaborating on a charitable causes or hosting team builder events, both inside and outside of the workplace. It is the sense of social binding that boosts commitment. Engagement and commitment are key to high performance. Ultimately, we all want to do something that feels socially meaningful and feel connected, and being employee owned feeds into this psyche of the business you are in, with the default management position of being transparent with each other, and members feeling rewarded in direct relationship to the success of their endeavours. As an employee owned business we share the financial statements with all employees on a regular basis and have employee representation within the Director Trustees of TensCare Trust. The business is managed and run by the Board of Directors of TensCare Ltd, but like any other business the Board of Directors are answerable to their shareholders and customers. Giving a voice of ownership to our engaged and committed TensCare team is what I believe has led us on our recent journey of growth in our product range, growth in our distribution coverage and growth in our profitability. What does the Queen’s Award mean for the TensCare team? Andrew Brown, Quality Assurance Manager and the longest serving employee of TensCare Ltd (23 years): As one of the team who has given most of my professional years to TensCare I have seen many achievements and celebrations, and yet the Queen’s Award for Enterprise is the one that makes me proudest. It feels like a reward for building up relationships with colleagues, suppliers and distributors over many years. It means a lot to me personally and I know it means a great deal to all of the talented TensCare team, as well as our suppliers and customers.
TENSCARE LTD PainAway House, 9 Blenheim Road, Epsom, Surrey KT19 9BE Tel: +44 (0)1372 723434 customer.service@tenscare.co.uk tenscare.co.uk
Queen’s Awards Magazine 2021
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