KEY FINDINGS CONT
OF RESPONDENTS ARE ENABLING MORE HYBRID / REMOTE WORKING, ALLOWING EMPLOYEES TO SAVE ON COMMUTING COSTS. 60%
THE TOP THREE
77% OF RESPONDENTS WHO USED HM REVENUE AND CUSTOMS’ (HMRC’S) PAYSLIP MESSAGE REGARDING THE HEALTH AND SOCIAL CARE LEVY DID NOT RECEIVE ANY QUERIES AROUND THE INCREASE TO NATIONAL INSURANCE
PAYROLL QUERIES RELATE TO:
BEING UNABLE TO ACCESS THE ONLINE PAYSLIP
AN UNDERPAYMENT DUE TO LATE DATA SENT TO PAYROLL
QUERYING THE TAX CODE APPLIED
57% OF RESPONDENTS STORE ALL RECORDS DIGITALLY
54% PAYROLL TEAM RESPONDS TO INDIVIDUAL QUERIES RECEIVED
58%
89%
PRINTED PAYSLIPS OVERALL ARE DECREASING IN POPULARITY
THE TOOLS USED BY PAYROLL TEAMS TO HELP EMPLOYEES UNDERSTAND THEIR PAY INCLUDE:
CONFIRMED THAT ALL PAY AND DEDUCTION
WERE FULLY COMPLIANT WITH THE FULL PAYMENT SUBMISSION (FPS) REQUIREMENTS
44% PAYSLIP MESSAGE
ELEMENTS ARE BROKEN DOWN ON THE PAYSLIP
26% SELF-SERVICE PORTAL COMMUNICATION MESSAGES
FOR PAY DAY REPORTING
7
Percentages have been rounded to the nearest whole number for clarity and in some instances may not total 100%
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