Strategic Planning Post Digital Booklet

30 DAYS ACTION PLAN EXAMPLE

INVOLVEMENT

ACTION

OBJECTIVES

PROCESS

TIME

• Identify what current products and services require re-development to add innovation to the guest experience. • Research what current trends are happening globally in the world of Luxury hospitality associated to innovative product and services. • Design a small action plan with 3 items that will be redesigned and piloted for the guest, assess feedback and impact.

Make a list with products / services in the guest touch points and find feedback from TrustYou and DR3 that provides insights on whether the guests like it or not. Website search on competitors globally to identify what they are offering to the guess – collect findings in a presentation.

Strategic Project Team for this pillar.

Week 1

Innovation Product Assessment

Other strategic teams will attend the presentation on findings. Level 1, 2 and 3 leaders to provide feedback on the 3 selected items.

Week 2

Visit a hotel and try a service to assess if there are any “new” items (rituals, offers)

Weeks 3 and 4

With the strategic team, using all the information collected prioritise in 3 items that need to change (F&B, Rooms, Spa).

Made with FlippingBook Online newsletter