60 DAYS ACTION PLAN GUIDELINES
SMART model
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Emphasise actions on: - Re-design of processes and practices - Establishing monitoring structures (ways to measure outcomes)
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- Medium-level complexity actions - Team training on new practices
• Always ask yourselves: do my actions support the Strategic Vision?
Example:
Strategic Pillar: Innovative guest offers
Actions: - Design a visual map that presents the new / enhanced products and services and where it lays in the guest experience (touch point) - Write guiding process / SOP / - Add 2 questions in guest survey to measure impact of Innovative products / services - Design a 1 hour fun training for the team to learn about the new product / service
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