DUTIES • Liaison with the students on a day to day basis, being the point to interface with relating to open days, intake and departures, student wellbeing and behaviour, events management, damage recharges, monthly reporting and attendance at monthly meetings where notified by the ROM. • Responsible for organising and managing the check in, check out and room turnaround process. • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution and that the outcome is reported to management where necessary. • Responsible for the management of all Property customer-related and operational issues. • A critical management priority is to keep our students and teams safe by ensuring our health & safety and compliance policies and procedures are fully embedded, and that your property closely follows the required standards of The ANUK National Code. • Take ownership of resolving and supporting with any incidents or accidents which occur out of hours. • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed. • Responsible for the implementation and measurement of customer experience within the Property which is monitored through internal and external student surveys. • Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality.
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