Aire Serv - March 2019

aireserv.com/mid-hudson-valley | 845-256-6158

COMFORT CONNECTIONS

It’s not uncommon for us to answer phone calls from panicked people sitting in freezing homes or sweltering offices. It gives us an opportunity to swoop in like superheroes, armed with our utility belts and ready to save the day. The relief we see on people’s faces as we explain what we were able to fix is thanks enough. Then we move on to the next emergency we’ve been called to, thwarting local temperature crises one HVAC system at a time. But sometimes, even with the best intentions, our HVAC-saving procedures don’t work. The second panicked call from the same customer in one week is never one you want to receive, but I’d be lying if I said it never happens. Often, we walk into a tense environment, as our client is understandably frustrated. This even happens when the complications are beyond our control and stem from a source we couldn’t possibly pinpoint — which is often the case when we get that second call. However, our technicians are also human. Mistakes are bound to happen, and no matter how knowledgeable someone is, they are not immune to missing something. Thankfully, we have loyal clients who understand human tendencies and also know that HVAC systems, like any other piece of technology, can be prone to failure, even when we’ve done all we can. The Mid-Hudson Valley is a great place to do business because it’s full of people who understand that some things are just out of our control. Technology is unpredictable, and it is extremely frustrating, as a business owner, to not be able to fix the problem every time. But I’m also very grateful for the team I have supporting me. The technicians I send out to represent Aire Serv of the Mid-Hudson Valley are some of the most knowledgeable technicians in the industry. Sure, I may have a biased vantage point, but there’s no way I’d want someone who is subpar at their job representing me and tending to your home. BATTLING CHANCE How Good and Bad Luck Affect HVAC Systems

"... we choose to honor our moments of good luck and hard work."

turns into a full-fledged disaster. It’s fairly common for one of our technicians to notice a problem with a water heater and alert the homeowners of a possible catastrophe. While no one is excited about spending money on a new water heater, everyone can appreciate catching the issue before it turns your basement into an impromptu lake. Good and bad luck affect any industry, and unfortunately, when bad luck strikes in the HVAC business, it can be very distressing for our clients. We do all we can to make sure these bad-luck situations are solved as quickly as possible, and we often find people in these instances are extra appreciative of our services. Rather than focusing on the small number of misfortunes we experience at Aire Serv of the Mid-Hudson Valley, we choose to celebrate our moments of good luck and hard work. Because of our diligence, we’ve been able to help homeowners have safer, healthier, more economical homes. Those are the moments that motivate us to continue strapping on our capes and giving our all each and every day.

–Jim Serra

But for every one of those rare moments when we miss something, there are lots more good-luck moments when we catch a minor problem before it

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