Duties and Responsibilities Communication • Communication of complex information relating to FM management issues. An ability to communicate clearly with both internal audiences and external bodies. • Preparation and presentation of formal reports. Evaluation of options with clear recommendations for decision making. • Compiling and reporting high- level management information on the performance and best value issues relating to the delivery of FM services. • Establishing and maintaining communication mechanisms with users to provide timely information about the delivery of FM services from the Division
Planning and Organising Resources
The post holder will be able to work both as part of a team and independently to plan service delivery, conduct services and report orally and in writing on matters relating to the services directly to the Director of Facilities. The post will deputise as required for the Director of Facilities The post holder will liaise daily with staff at all levels across the school and residences, as well as students, and other stakeholders, acting as an initial point of contact concerning specification, quality control and monitoring of soft FM services. The post will also lead on a number of specific projects as required by the Director of Facilities.
• Setting service standards, continuously monitoring and seeking customer feedback. Regularly reporting on performance and customer feedback as part of management information. • Working with senior staff to develop strategic objectives and to establish annual operating plans. Analysing resource needs and distributing allocated resources to deliver against agreed priorities. Identifying medium to long term resource needs and preparing cases to bid for additional resources, when required. • Planning and managing FM budgets and discharging duties as Budget Holder in accordance with the School’s Financial Regulations. Participating in monthly Budget Review meetings with the Director of Facilities (Budget Controller).
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