The Role - Deputy Director of Facilities
Problem Solving and Initiative • To evaluate strengths and weaknesses of FM service provision, suggest alternative courses of action and to contribute problem-solving options for consideration by the Director of Facilities. • Evaluate initial requests and enquiries, identifying an effective course of action and taking initiative in referring or resolving situations where appropriate. • To understand when to escalate an issue or problem to the next management level. • To deal with operational situations and events in a professional, logical and practical manner. Teamwork and Motivation • Managing a large team providing direction through professional leadership. • Conduct career development reviews (CDR)with all staff, developing policies for staff training and development to ensure all members of the FM section are fully trained and aware of current legislation. • Support the Director of Facilities in managing periods of change during the transition from Residences to Estates. • Engaging with the FM team to continuously look for opportunities to improve services. • Deputise as and when required for the Director of Facilities.
Service Delivery • Continually review operational structures that are sustainable and appropriate for the delivery of high quality FM services throughout the School’s estate, including Halls of Residence. • Support the Director of Facilities in formulating strategies and implementing policies for the management of FM with an overall objective of achieving a best practice services to provide a first class working environment within the School. • To developing specifications and support the procurement of a wide range of outsourced contracts to ensure VFM and the delivery of an efficient effective range of services. • To lead and manage on an operational level all outsourced fm contracts. • Ensure that all staff are compliant with Health & Safety and other relevant legislation. • Working closely with Conferences & Events to provide the delivery of a high quality FM service to support School events. • Support the Student Union in ensuring delivery of the appropriate levels of FM services in the Saw Swee Hock Student building. • Developing and regularly reporting on FM performance. Identifying any negative trends prioritising resources as necessary in order to address any issues identified.
• Developing and maintaining a management rota within the FM section to ensure all out of hours FM services are appropriately covered, including participation in a School wide out-of hours support service. • To ensure visible quality monitoring systems have been implemented across the estate, report on performance to Director of Facilities and ensure that any remedial action required is acted upon. • Working closely with Planning & Development section during the planning and design stages of minor capital and capital projects to ensure that designs take account of the efficient future provision of FM services. • Any other duties as instructed by the Director of Facilities.
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