Knowledge and Experience • Management of large and complex FM teams, including budget and resource management • Management techniques for achieving process and quality improvements • Working experience of Health and Safety Legislation • Ability to deal efficiently and professionally with a wide range of staff, students and stakeholders, many at senior levels with the primary focus of delivering excellent customer service. • Working knowledge of MS Word, Outlook and Excel. Analysis and Research • To independently conduct surveys, analysis and research as part of the Facilities Management Team for the purpose of management information provision and effective service evaluation. • To identify methods of analysis or investigation (qualitative or quantitative) according to the type of data we have/need and objectives. • Ability to identify and interpret trends based on analysis of quality control data • To ensure that specific service information requirements such as asset registers, as laid out in contracts are provided, are accurate, and are maintained by the contractor to ensure that
Note The LSE has a progressive pay structure that rewards you with annual pay increases up to a certain level as you develop in the role. We also provide for further reward past this point, in the form of further pay increases based on continued exceptional performance. Flexibility To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Equality and Diversity To uphold the School’s commitment to equality of respect and opportunity, as set out in the Ethics Code, we will treat all people with dignity and respect, and ensure that no one will be treated less favourably because of their role at the School, age, sex, disability, gender identity, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy and maternity, or social and economic background. For the full Equity, Diversity and Inclusion policy statement, please see the EDI website Environmental Sustainability The post holder is required to minimise environmental impact in the performance of the role, and actively contribute to the delivery of the LSE Environmental Policy.
an up-to-date asset register is maintained on individual services at all times.
Liaison and Networking • Establishing and maintaining contacts and liaison is maintained between FM and all departments within the School to ensure all FM services are delivered appropriately. • Working with all members of the School community to ensure performance of FM services is appropriate and delivered to the agreed quality in a timely manner. To constantly monitor and where appropriate adjust service delivery models to achieve continuous improvements. • Participating and networking with other universities and relevant professional bodies/ organisations to ensure policies and standards of ‘best practice’ are developed and applied in the delivery of services. • Continuously monitoring and evaluating the range of FM services whilst considering efficiency gains and improvements in service delivery.
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