STANDARD RESPONSES Placing the call on Hold Standard hold time :30sec
Sheetal : Certainly Sir/Madam, Allow me to place your call on hold while I get this information for you.
Certainly Sir/Madam, Kindly/Please wait on the line while I get this information for you.
Caller : Yes
Sheetal : Thank you.
Sheetal : Thank you for waiting, ……. OR < When you need more time say… >
Thank you for waiting, I will need some more time to get this information for you. Would you like to hold the line or May I call you back in __mins?
Made with FlippingBook - Online catalogs