STANDARD RESPONSES Connecting a call
• External calls:
Sheetal : Good Morning, Shangri-La’s Villingili Resort & Spa
Caller : Good Morning, could I speak with your HR Team?
Sheetal : Certainly Sir/Madam, I’ll connect your call to HR, Thank you for calling.
• Internal call: Tina : Good Morning, Guest Relations, Tina speaking, how may I help you? Caller : Good Morning, can I speak with Jessica please? Tina : Certainly Sir/Madam, I’ll connect your call to Jessica. Thank you for calling.
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