SLMD Telephone Standards

STANDARD RESPONSES No Response / Person not available/Busy

• External calls for guest:

Caller : Good Morning, could I speak with your Mr. Smith?

Sheetal : Certainly Sir/Madam, I’ll connect your call to Mr. Smith, Thank you for calling. Sheetal : Thank you for waiting, I am sorry there is no response from the Villa/Mr. Smith’s room OR I’m sorry the line is busy at the moment, Would you like to leave a message or call back later?

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