SLMD Telephone Standards

STANDARD RESPONSES No Response / Person not available/Busy

• Internal calls:

Caller : Good Morning, could I speak with your Izaan from HR?

Sheetal : Certainly Sir/Madam, I’ll connect your call to Izaan, Thank you for calling.

Sheetal : Thank you for waiting, ……

I am sorry there is no response at the moment, OR I’m sorry, Izaan is not in her office at the moment, OR I’m sorry the line is busy at the moment, Would you like to leave a message or speak to someone else from HR (relevant department) ?

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