MICHAEL KNIGHT ’21
What I did: I had my internship in the Cabinet and Appliances Department in Menards. I worked directly with the department’s manager on tasks, policies and daily routines such as follow opening managers’ responsibilities, and closing managers’ responsibilities. In addition, I reviewed and completed the Store Manager’s to-do list, created department to-do lists, monitored inventory and stock items on the shelves and in the stock, and printed missing bin tags. I worked directly with customers, consulting with customers about products and services that the department provides, selling appliances and other items, made custom quotes for countertops and design kitchens. I learned how to resolve customers issues in face-to-face interactions and over the phone. I had the opportunity to learn how to work on Plan-O- Grams (diagrams that shows how and where specific retail products should be placed) and learned sales techniques. What I liked: I liked all that I did during my internship. I perceived it as a very good opportunity to learn about Menards, improve customer service skills and obtain basic managerial competencies. I liked to interact with customers and obtain new knowledge about the retail industry in general. I was excited to learn programs for designing kitchens and countertops for customers. I enjoyed this internship because it helps me to understand my role and abilities, as well as to see the real potential that I could reach at Menards. MAJOR Business Administration HOMETOWN Marshfield, Wis. ORGANIZATION Menards Marshfield, Wis. TITLE Management Intern PARASKOVIIA KOLISNICHENKO ’21
MAJOR Communication MINOR Business Administration HOMETOWN Medford, Wis. ORGANIZATION Skyward Stevens Point, Wis. TITLE Customer Consulting & Support Rep Intern
What I did: I learned Skyward’s finance side of its software and helped customers use it through emails, phone calls and web chats. What I liked: I liked the people I worked with, talking with customers and finding solutions that made customers happy. Future Dream Job: My dream job is consulting for a company in Milwaukee or somewhere in Texas or California.
Future Dream Job: Along with my major in business administration, I am obtaining minor in psychology. I would like to work as a human resources manager. I would like to recruit, train and plan administrative function for the company. For me, this job would be more appropriate because I know how to connect with people and find an individual approach for each of them.
SCHOOL OF BUSINESS AND ECONOMICS
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INTERNSHIP EXPO - SPRING 2021
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