NICHOLAS TAYLOR ’21
BLOUAMIA VANG ’21
MAJOR Business Administration
MAJOR Business Administration HOMETOWN Green Bay, Wis. ORGANIZATION Skyward Stevens Point, Wis. TITLE Customer Consulting and Support Intern
HOMETOWN Madison, Wis. ORGANIZATION Taco Bell Stevens Point, Wis. TITLE Assistant Manager
What I did: • Handled complaints and explained company policies to customers to resolve conflicts • Supervisor 7-10 employees during lunch and dinner rush • Provided constructive feedback to team members in a positive and encouraging manner. • Communicated openly and honestly to the restaurant management team about customer satisfaction and employees’ performances. • Ensured all money was accounted for at the end of each shift • Forecasted inventory and called in truck orders to ensure all inventory was properly stocked What I liked: I enjoy helping people out and solving problems. Future Dream Job: My dream job is to be a real estate mogul.
What I did: I began working at Skyward since Nov. 9, 2020. Since then, I have done a lot of training, meetings with my team, and worksheets on different types of modules of the software. These modules include on how to add students to a school, create an enrollment record, build online forms, and so much more. After a couple months of training, I started taking service calls to help customers with problem solving of any issues they occur when working with Skyward software. What I liked: I really enjoy my team as they are fun, outgoing, encouraging and really laid back. I always turn to them whenever I have questions when I’m taking a service call or whenever I am stuck on a worksheet. They are great company and I hope to be friends with them for a very long time. As of business qualities, I was really able to experience computer skills, customer service and to improve my leadership skills. Future Dream Job: My dream job has always been to work in the field of business and once I have built enough experience, I would love to go off and build my own business.
SCHOOL OF BUSINESS AND ECONOMICS
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INTERNSHIP EXPO - SPRING 2021
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