FORBES LEADERSHIP HUDDLE
The time is NOW…
“We are what we repeatedly do, Excellence therefore is not an act, but a habit.”
Aristotle
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Classifications
1. Cleanliness & Condition
2. Courtesy & Manners*
3. Efficiency
4. Elements of Luxury*
5. Food & Beverage Quality
6. Graciousness, Thoughtfulness & Sense of Personalized Service*
7. Guest Comfort & Convenience*
8. Staff Appearance
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IAuditor Internal Service Audit App
Mobile app for internal service standard audits
Individual performance improvement tool of colleagues
BUILD CONSISTENCY
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WHY
PROCESS
PRODUCT
ATTITUDE
KNOWLEDGE
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BEHAVIOURS TO SUCCEED
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Daily discipline
Taking ownership of your area
Culture of Excellence
LETS GO GET OUR 5!
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FORBES LEADERSHIP HUDDLE
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