Thedecadeaheadwill providenewand significantopportunities aswepursue ourVisionandMission.
Governments and policymakers are now actively attempting to address some of the economic and policy imbalances that have created the aordable housing crisis. They have identified the need for change and innovation, with the community housing sector best placed to provide long-term solutions. Housing Choices is well positioned to be a key partner with government to deliver change, innovation and growth in the social and aordable housing sector. We will be a key player in transforming the lives of more people, in more places, through the provision of social and aordable homes. However, it’s not enough to rely on government-led solutions; we need to proactively work in new and smarter ways that will lead to a sustained, long-term increase in housing supply.
Our renewed business strategy specifically addresses these goals and the business plan outlines the mechanisms by which they will be achieved. Providing the optimal foundation on which to deliver this strategy are the principles that have always, and will continue to, guide our decisions: Weputour customersfirst. Our customers are central to everything we do. We listen and respond with open and honest communication and a flexible approach. Wework together. We work collaboratively and in partnership to achieve our mission.
We trust andare trusted. We keep promises, are accountable and are transparent in our actions.
We learnandadapt. We aim to inform the policy environment, support our actions with evidence, encourage innovation and continually adapt to a changing environment.
To meet the needs of what will be an increasingly complex business operation and have greater impact on the lives of those who need us, our organisation will be powered by four new pillars.
13 | Annual Report 2018
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