AUTOMATION The pandemic and the economic crisis that it has spawned as a side effect are driven by the vulnerability of human beings and human institutions. Automation has long been an answer to human frailty, inefficiency and expense. Since the pandemic only affects humans (and the odd pet or tiger), not machines, increases in automation can reduce the impact of future pandemics and slow their spread. This is already being seen in shifts to fully automated restroom equipment. At all levels of the supply chain and across all sectors, additional interest in new methods of automation is expected to protect businesses, their staff and their customers. Within this context, key recommendations and areas of focus include: Conversion where possible to touch-free processes, particularly in restrooms, entrances and other places where motion sensing is practical
Conversion where practical to automated dispensing from supplies, to products, to currency/change, to PPE, to liquids, to raw materials and to any other potential machine dispensable item or service Training for staff on the proper use and maintenance of automated equipment and dispensers Education and promotion for customers on the use and benefits of automated equipment Inclusion of added automation in any redesign, renovation, expansion or new development to the extent allowed by space, capital and market position
INDIVIDUAL SECTOR PRESCRIPTIONS
While the prescriptions described in the preceding pages apply in various ways across all tribal business sectors and operations, there are many additional recommendations for actions specific to the needs and market conditions of particular sectors only. These recommendations are offered below by sector. Gaming The recovery process and post-pandemic operating environment will bring many changes to the gaming floor and to the many ancillary facilities at Indian casinos and resorts. The three most significant areas where changes will be most pronounced and important are in the use of and need for space, the identification of and care for high value customers, and provision of food and beverage service to customers.
∴ PRESCRIPTIONS
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