Increases in the non-smoking space in casinos or transition to smoke-free to reduce the need for customers to remove their masks Increased active pursuit of on-line gaming options and non-wagering game apps associated with individual casinos for play both on and off property to ensure that Indian gaming maintains parity with opportunities available to commercial casinos and state-sponsored gaming Reevaluation of the cost/benefit of large-scale entertainment and sporting events on site to reflect new distancing requirements and new gaming capacities Proactive review of all gaming regulations, both internally and with state and federal agencies, to ensure that any unnecessary barriers to the evolution of the gaming experience in the post-pandemic environment are removed or mitigated Exploration of air handling and air filtering enhancements that can be marketed as increasing employee and customer health safety Review and alteration as needed of customer and employee access points to aid in capacity control and public health monitoring Tourism, Lodging & Other Leisure Industries Other tourism and leisure industry development is suffering and will continue to suffer from the same restrictions to travel and operations affecting Indian casinos. Unfortunately, other tourist and leisure businesses do not have the same ability to maintain higher revenue volumes through high-value customers that casinos have. There is much less variation in the amount spent per customer from higher to lower-end demand in most businesses than in casinos. While some variation exists and luxury and higher price-point establishments and ventures are somewhat protected from capacity constraints, it is nowhere near the same degree. In addition, those same luxury-oriented facilities are more vulnerable to recessionary cuts in consumer spending, unless they cater to a truly insulated clientele or are in an area where the economy has been less affected. For non-casino lodging, we expect a strong trend toward economy and discounted units and toward anything where guests are more segregated from each other. This includes RV parks and other camping, glamping, cabins, casitas or any other arrangement that has single units or small clusters of units rather than large, multi-unit buildings. For true hotels, a shift towards the lower end of the price-point spectrum is likely, combined with a strong increase in interest for kitchenettes or increased options for preparing and consuming food in the room rather than in public spaces. This not only means changing room furnishings and equipment, it also means changing and expanding the guest convenience retail offerings to give patrons greater in-room options. For those properties at higher price-points, increased rooms service options will be important and/or an increased ability to order delivery from local pizzerias and other restaurants for delivery and in-room consumption.
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