Elite PT January 2019

January 2019

(318) 443-3311


ELITE Physical Therapy Lagniappe

Starting a New Year

In the December edition, we talked about what an exciting year 2018 was for us. We couldn’t be more grateful to serve a community of people like you! We were lucky to add knowledgeable and skilled physical therapists to our team, like our newest PT, Courtney, who brings a passion for her field that she shares with every patient she encounters. 2019 is here! Can you believe it? We look forward to building on the momentum generated last year. 2019 is going to be a year of changes to how we deliver our services, along with a renewed dedication to improving their quality. Our practice is all about getting you back to the activities you love. That’s what drives us to get better every day. We are dedicated to continual improvement and plan on doing whatever is necessary to make sure we offer the

best possible service. We continually ask ourselves, “How can we better serve our patients?” One way we’re doing just that is by expanding our continuing education program so each person on our team can develop their skills. By being well-versed in the newest techniques and approaches to physical therapy, we’ll keep our commitment to offer the most advanced care available. customer experience. We want each visit to Elite PT to be as effective, efficient, and easy as possible. This year, we look forward to getting feedback from patients on our services. We want to identify our strengths and weaknesses as a practice so we can improve the Elite PT patient experience. No matter how well you do something, there’s always room for improvement. We also have plans to look closely at what we can do to enhance our

Some of the changes we plan to implement will make coming to PT easier for you. These include

streamlining our scheduling process; increasing our marketing activities to bring physical therapy to more people in our community; and enhancing our newsletter content to bring you the information you want to know. We also aspire to improve our communication with everyone we work with. At Elite PT, we are committed to our patients. They are our No. 1 priority. What changes year to year is how we can add to and modify our services to better the patient experience. If you have any feedback for us as we start the new year, please let us know. We love hearing from you. I look forward to making this a great one together. Happy New Year! –Bart Jones & Don Cassano

Elite PT • (318) 443-3311 • 1


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