NIBA / Professionalism
The Code and You Before we get into the details of the proposed changes, we’d like to hear from you about how the Code fits into your professional practice today. Your responses to these questions will help us understand how brokers across the profession engage with the Code, and will inform how we frame and implement the revised obligations.
YOUR EXPERIENCE WITH THE CODE We’d like to start by hearing about your relationship with the Code. There are no right or wrong answers — we want your honest perspective. 1. How does the Code help you as an insurance broker? What role does it play in your professional practice? 2. How do you use the Code in your business? For example, in staff training, client communications, complaint handling, or compliance processes? 3. What are the two or three most important parts of the Code for you and your clients? 4. Are there particular areas of the current Code that you find unclear or difficult to apply in practice? 5. Is there anything the Code doesn’t currently cover that you think it should?
NIBA .COM.AU / 11
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