COMMUNITY DEVELOPMENT
ADMINISTRATION SUMMARY OF SERVICES
The Administration Division directs all department functions; establishes and implements priorities, policies, and procedures; provides oversight of contracts and administrative support in human resources, training, budget, purchasing, finance and special projects for the department’s 117 full -time and 3.5 part- time employees. Annually, the Division processes more than 300 public requests for records research.
Accomplishments
Successfully transitioned staff and office operations from an entirely remote working environment back to a hybrid model that maintained best in region, uninterrupted service levels to the community.
Implemented a balanced two-year operating budget and five-year strategic plan.
Successfully completed 28 recruitments, including four management leadership positions.
Successfully transitioned the City’s business license operations into the department.
Effectively managed the department general fund expenditure budget to within 90 percent of budget. Completed the bidding and contracting for a top line cloud-based permitting and land management software solution that will streamline, consolidate and automate department operations. Implementation is expected to be completed in Winter 2024.
Performance Measures
Dept Goal
2020-21 Actuals
2021-22 Actuals
2022-23 Estimate
2023-24 Budget
Performance Measure
Target
Percent of public requests for files and information responded to within 10 days
100%
100%
100%
100%
100%
I
Percent of customers served digitally through online permit and electronic plan review platforms
90%
98%
98%
95%
95%
I
Number of business licenses processed
20,5000
20,500
20,699
20,900
21,103
I
160
FY 2023-25 Adopted Budget
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