STRATEGIC TECHNOLOGY PLAN
INTRODUCTION
The City outsourced IT services in 1995 and maintained key staff to provide strategic oversight of critical functions, including management of the outsourced IT services contract. In 2016, the City restructured the IT services contract to establish higher service levels, improve service quality, and incorporate additional services, such as security monitoring and extended help desk hours. The FY 2023-28 STP continues to support core services and cost containment, while investing in innovative solutions to enhance services and increase efficiencies. Priority projects include security improvements, enhancing the City’s wireless infrastructure, and expanding cloud -computing capabilities. As the City further implements initiatives and focus areas outlined in the STP, it will continue to see improvements in operational efficiency and innovative opportunities. The following sections of the STP describe the current environment, impacts of COVID-19, funding guidelines, accomplishments, focus areas and strategic priorities, five-year financial outlook, financial summary, and sole source vendors.
Our technology Mission and Vision guide our efforts in providing exceptional services to our customers.
Mission To provide innovative solutions enabling the City to deliver exceptional services to improve the quality of life for Irvine Vision Through precise execution and innovative leadership, ensure Irvine is a premier leader in state-of-the-art digital solutions that deliver exceptional public service and the highest quality of life One Irvine Values The City of Irvine’s five values reflec t the interests and needs of the community, and the level of service they expect and desire. Our five values are: Humility, Innovation, Empathy, Passion, Integrity Current Environment Rapid changes in technology continue to transform how governments interact with constituents and stakeholders, analyze data, manage resources, and enhance services. The STP serves as a communication tool and roadmap for executing the City’s mission of deli vering exceptional services. The plan details the next five years of IT services and investments in strategic technologies including mobility, collaboration, innovation, and cloud computing. The City plans to continue outsourcing its IT operations while maintaining strategic oversight of critical functions including strategic planning, business analysis, purchasing, IT contracts, and project management. The current outsourcing contract establishes specific service levels to ensure service quality. In addi tion, the vendor’s financial compensation is directly connected to achieving these service
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FY 2023-25 Adopted Budget
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