STRATEGIC TECHNOLOGY PLAN
levels. The contract covers several services including helpdesk, network, security, application development, and project management support services.
Accomplishments Guided by objectives established in the STP, the following accomplishments improved efficiency and services in FY 2021-23: Expanded the IT Help Desk’s live onsite support hours to 24x7 The City’s IT Team has contracted with a Managed Service Provide r for Helpdesk, Applications, and Infrastructure support. Beginning January 2023 the IT Help desk has launched a 24x7 live onsite support to enable around the clock support to the City’s critical services such as Public Safety and Community Services. Implemented multiple infrastructure upgrade projects Implemented multiple infrastructure upgrade projects designed to deliver increased functionality, security, stability, and availability to City systems and services. Upgrades include: New more efficient servers and network switches to replace old end of life equipment. Increased City Hall internet bandwidth from 1GB to 4GB without increasing costs. Deployed Starlink satellite internet service to connect remote City cites that did not previously have access to high-speed internet. Onboarded a new Managed Security Service Provider The City’s IT Team onboarded a new Managed Security Service Provider (MSSP) starting January 2023. The MSSP team bolsters the security operations, incident response, and security operations center (SOC) with the aim of enhancing the City’s overall security posture. Implemented a cyber hygiene program Adversaries use known vulnerabilities and phishing attacks to compromise the security of organizations. The city utilizes the cyber hygiene services offered by CISA (Cybersecurity and Infrastructure Security Agency) to scan services and to take proactive measures to mitigate attack vectors. Multiple web applications and maps for exhibits The City’s GIS team has created multiple web ap plications and maps for exhibits and projects. Some of the work include: Redistricting Data and Maps Street Data for New Motorola CAD System New Assessment Fee District Map Noise Complaint Data Analysis and Mapping New Water Quality Violations Map Great Park Interactive Story Map Active Shooter Training Maps Vaccination Site Map App Update Data for Ladris Emergency Evacuation Routing
FY 2023-25 Adopted Budget
441
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