Flex for WCS Care About WCS Care
WCS Care is dedicated to providing care at a price which enables as many people as across their 13 care homes in Warwickshire, UK. Using the latest innovations, techniques and approaches in their homes, they work hard to improve the lives of the people who live within their memory care and assisted living communities, and employe roughly 60 employees per location. Challenges Facing ongoing staffing shortages, WCS Care struggled to fill last-minute vacancies, often requiring hours of manual calling and costly overtime and agency usage to fill the gaps. Workforce Turnover Unable to facilitate flexible scheduling, WCS Care was experiences a high-level of turnover at their communities with staff leaving to find a better work/life balance. Administrator Efficiency & Stress 1 2
Lower staffing levels increased the total volume of staffing gaps within the schedule and relying on a manual system, WCS Care administrators spent hours manually calling staff, often resulting in stress and decreased efficiency. Labor Premiums The lower staffing levels and difficulty connecting with available staff had downstream impact on labor costs, often requiring overtime or agency usage to fill staffing gaps. Impacting costs and morale. Quality of Care With a spike in agency presence, the concern around care continuity and quality arose as the quality of internal staff far exceeded that of agencies.
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" When I get my university schedule, I pop in the days I can work (into the Flex app), so instead of thinking I was going to have to stop... I can earn while I learn!"
Frontline Staff, WCS Care
www.accushield.com/flex
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