Built America Magazine | West
As Dale puts it, “You get best-in-class local team members who know the market, but they have the backing of a well-funded company that brings processes, reporting, and systems.” In 2020, the company took a major leap forward with its acquisition of Property Frameworks, its largest competitor at the time. “That deal was transformational,” says Napurano, who had just joined as Chief Operating Officer. “They were in about 15 markets we weren’t in, and they brought a strong operational team. It really gave us a shot in the arm.” The acquisition not only doubled the company’s size but gave HRG access to key regions—especially across Texas—and significantly expanded its national footprint.
National Systems, Local Insight
HRG’s structure is designed to balance scale with responsiveness. Back-office functions like finance, reporting, and call centers are centralized, but field operations stay local. “There are pieces that are best practices no matter where you're located,” Dale says. “Things like accounting and reporting, or 24/7 call centers—we can centralize those to support clients and residents efficiently.” But operational consistency doesn’t mean sacrificing local intelligence. “The local market expertise is about knowing which streets are performing well, where new schools are being built, where the population is shifting,” Dale continues.
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