Built America Magazine | West
The vendor management to local field inspectors and coordinators, who maintain company assigns relationships and ensure service quality. “We pay them on time, and they know they can count on consistent work,” Dale says. “That’s how we’ve built strong, reliable partnerships.” Investing in the Resident Experience As more Americans choose to rent long term, HRG is putting renewed focus on resident satisfaction. “We do inspections several times a year,” Napurano says. “We’re looking at what can be improved, and we bring that back to the owner.” The goal is long-term tenant retention, which benefits both sides. Happy tenants stay longer, and owners avoid turnover costs. HRG also offers responsive digital tools—like maintenance chatbots and 24/7 support centers—to ensure resident needs are addressed quickly. “We want tenants to have the same experience as someone who owns a home,” Napurano says Engaging with the Community Through its internal “Culture Crew,” HRG supports community initiatives across its markets—
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