10.0 Terms and Conditions
planning and before you make any commitments. We will try to ensure that our suppliers provide a timely and good quality service in order to meet the target times. 7. We exclude any responsibility for any failure, delay, loss or damage which is outside our control. We will not be responsible for any actions by Royal Mail. We do not accept any responsibility for damage to artwork or designs we return to you. We will not be liable for any special, consequential or indirect loss such as loss of opportunity, bargain or profit; failure to make anticipated savings; cancellation charges or other charges from a third party. Our overall liability is limited, except for death or personal injury caused by our negligence, to the amounts received from you for the relevant stamps in question. 8. While we will try to replicate exactly the design or artwork you send to us, this cannot be guaranteed and flaws and imperfections are possible. 9. The design of the stamp must not contain any prohibited images, must be legal, decent and honest and comply with applicable advertising codes and must not bring our name or brand or that or Royal Mail into disrepute. The design and artwork must also comply with all the restrictions and conditions in the customer guide. 10. The prices are set out in the order form and in the most recent version of the customer guide. If after the date we have accepted your order the costs of production increase, we may increase the prices to cover those costs. Payment must be made in full, together with applicable VAT at the standard rate, without any set-off of withholding within 30 days of the date on which we confirm your order. If you do not pay on time, we may suspend provision of your postal services until payment is received. Interest at the statutory rate shall apply to late payment. We may off-set payments for stamps against any other payments you owe us. 11. As the stamps may only be used in connection with Whistl’s downstream access postal services, if our postal services contract with you expires or is terminated for any reason whatsoever, or could be
1. These Terms and Conditions form part of the contract between you, the customer named on the order form, and us, Whistl UK Limited (Company number 4417047). The contract is formed only once we have confirmed that we accept your order. 2. You must have a valid, written postal services contract with us or a subsidiary in order to be able to use any stamps purchased. The stamps may only be used in connection with those postal services and for no other purpose whatsoever. Postal services are subject to the terms of the postal contract and the stamps do not constitute payment for the postal services. The stamps have no intrinsic value. 3. You must have complete, unrestricted rights to use any artwork or design you wish to include on the stamp. If you do not, you will be fully responsible for any claims or losses of any kind which you, we or our suppliers incur. You must provide proof of your rights if we request it. If we produce the stamps, it does not in any way indicate that we have approved or otherwise accepted any responsibility for the design or artwork. 4. You will retain your rights in any artwork or design and we will own the intellectual property rights in the stamps which are produced and you may not copy or reproduce them or incorporate them in any secondary medium. We shall retain ownership of the printing plates and shall hold them for such time as we think appropriate and, thereafter, may deal with such plates in whichever manner we think fit. 5. You must comply strictly with all the terms of the most recent customer guide. The customer guide may change. The most recent version can be found at www.whistl.co.uk. You are responsible for applying the stamp to mail items in accordance with the Application Guide for Mailing Houses and the Customer Guide. Failure to do so, may result in your mail item not being delivered or being subject to a surcharge for which you shall be responsible. 6. All references to time for performance in the order form or customer guide are target times and are not guaranteed. You must build this into your
yourStamp Customer Guide / September 2015 / V1
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