Stay profitable
Exploit any downtime
Prepare for the bounce back
Objective: Proactively sell remote services; careful control of cost and cash Examples of our actions: • More than 95% of our services can be delivered remotely • Provided advice and guidance to customers with practical solutions to stay safe during the global pandemic • Continued to develop our service offerings to support customers with short-term challenges caused by the pandemic as well as through our research capability and global threat intelligence insights, continuing to develop solutions for the future
Objective: Strengthen the firm every day through research and development Examples of our actions: • Invested a record 3,400 days on technical security research, which resulted in a significant contribution of conference presentations, vulnerability advisories, blog posts, research papers and open-source tools being released • Created a new internal research working group focused specifically on finding creative and massively scalable solutions to remediate (even prevent) security vulnerabilities at internet scale,
Objective: Preserve capability and capacity to invest selectively for the future Examples of our actions: • Acquisition of Iron Mountain’s Intellectual Property Management (IPM) business to provide a robust platform for growth, particularly in North America but also for our Software Resilience division and NCC Group as a whole • Redesigned and launched our regional websites, which supports our new global marketing operating model • Reimagined our future world of work by learning from and listening to the experience of the pandemic including how flexible working could be an enabler for a more inclusive and diverse workforce
and a group which focuses exclusively on the security implications of emerging technologies yet unstudied by any other security research firm Read more on our research on pages 18 and 19 Developed our Global Assurance operating model, investing in our future delivery capability and value proposition
• Continued investment and development in services and
solutions to broaden our portfolio and better serve our customers including the launch of our new Remediate service and our flagship Partner Network for our Software Resilience offering in the UK
•
NCC Group plc — Annual report and accounts for the year ended 31 May 2021
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