Director of Residential Services Responsible for the delivery of a high-quality residential experience to around 7,000 students living in University accommodation and third-party nominated accommodation; the post holder is accountable for overseeing and managing the interactions of the student population living in the local community. As a member of the HAS (Hospitality and Accommodation Services) senior management team, they also contribute to the vision and strategy of the directorate to achieve their ambitious plans for providing world class facilities. The successful candidate came from a private provider background with a national remit encompassing a proven track record in delivering the student experience. The Regional Operations Manager manages the operations across their Swansea, Bath, Southampton, Bournemouth, Poole and London properties. Providing inspirational leadership and motivation to the teams, championing a customer centric operation across the region. The operations teams are the backbone to the properties and customer experience; talented leaders of people, packed with common sense and a strong commercial ability. The regional operations are key to ensuring a high quality operation and all the properties operate in line with the statutory, legal and moral obligations. The successful candidate had a background in hospitality having originally started in the hotel sector. More recently they had been working as a Regional Manager for Savills, across a mixed used portfolio. Regional Operations Manager
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