Technical skills & Knowledge
“It all about the personalized little ‘wow’ moments we create for our guests!” BE EXPERTS in our role
Guest expect us to :
KNOW our hotel
PROVE IT THROUGH LUXURY EXPERIENCES
First time guests, offering a tour of the Health club and highlight health benefits of the sauna and steam room
Concierge arranging a day of exploring in the city
Recommend to enjoy the live Ent. In the lobby and offering to arrange a table by the fireplace for anniversary celebration
Bartender creating an off menu bespoke cocktail for a birthday celebration
A: Groups, feature + benefit
33
Made with FlippingBook Annual report