St Andrews - Head of Strategic Maintenance

Head of Strategic

Maintenance Candidate Information Pack


We are St Andrew’s – a thriving Charity with a proud history of helping those with a mental health need, find hope. St Andrew’s Healthcare is a charity providing specialist mental healthcare for patients with some of the most complex, challenging mental health needs in the UK. We provide care across a number of services, including Men’s Mental Health, Women’s Mental Health, Child and Adolescent Mental Health Services (CAMHS), Neuropsychiatry, Autistic Spectrum Disorder and Learning Disability, with the majority of our 600 patients referred to us via the National Health Service. The Head of Strategic Maintenance will support the delivery of a customer focussed property and facilities function in line with organisation’s corporate and asset strategy. The estates function is set to embark on a period of transformation to operate in a more commercial manner whilst ensuring the delivery of excellent patient care. The estates function is set to embark on a period of transformation to operate in a more commercial manner whilst ensuring the delivery of excellent patient care. Reporting to the Director of Estates & Facilities, the Head of Estates Services will drive the strategic direction, implementation and operational management of asset lifecycle planning, compliance assurance and estates backlog management, in addition to leaving the transformation of the CAFM systems and associated Helpdesk function.

Introduction About us Our Values Our Strategy for the future Our Locations The Role Great reasons to join us How to Apply Contents

Our Values Our values lie at the heart of everything we do.Whether you’re in our care, part of our team, orcollaborating with us, you can count on us to upholdthese values, in everything we do.

About us

4,000 employees 600 people we care for

We are a leading provider of specialist mental healthcare and transform lives by working in partnership with commissioners, patients, families and carers, meeting the mental, physical and spiritual needs of the people in our care. We develop innovative ways to help patients recover, creating a package of care designed around each individual, their preferences and needs. We focus on physical and spiritual wellbeing as well as mental health. Our in-depth expertise covers trauma, personality disorder, psychosis, autism, learning disability, brain injury, complex dementia and Huntington’s Disease. • We train clinical leaders for the future through our teaching programme • We work in partnership with universities around the UK • Our research is improving understanding of mental health • We share our knowledge widely through our annual conference and events programme

COMPASSION Be supportive and understanding to everyone around you

ACCOUNTABILITY Be proactive, take ownership andresponsibility - do what you say you will

5 locations

RESPECT Act with integrity, be open, be honest

1838 established >90% of patients via NHS

EXCELLENCE Innovate, learn, improve, deliver - whatever you do, do it well

Our Strategy for the Future


For almost two centuries, St Andrew’s Healthcare has been here to support people with complex mental health needs. In a world where the challenges of mental health are as complex as they are urgent, our responsibility is clear: to remain an unwavering pillar of support for those in need, whilst embracing innovation to meet the demands of today and the future. This Strategy is our roadmap, outlining the steps we will take to ensure that our Charity achieves its potential, supporting those we serve. It has been developed closely with those who we care for, who work with us or for us. We invite you to join us on our journey as we navigate a changing world and adapt to its emerging demands and possibilities.

1.VOICE Ensure everyone has an equal voice to drive change and reshape society’s response to mental health

5.WORKFORCE Be a thriving workforce – doing the right thing

3.QUALITY Lead the way – through high quality care every day

Read more about our strategy here.


2.SOCIAL IMPACT Be part of our community – a trusted partner

Transform lives through learning and research

4.SERVICE DEVELOPMENT Develop ground-breaking services meeting the needs of those we serve

7.FINANCIAL SUSTAINABILITY Invest responsibly, be confident in our future

Our headquarters are in Northampton, which is also home to the National Brain Injury Centre and a range of services for men, women and young people. Our sites in Essex and Birmingham provide localised care for those with a range of mental health conditions. Our Locations





The Role

the development of strategies and plans to meet statutory obligations in addition to best in sector, where relevant. • Responsible for building and nurturing exemplary relationships with both internal and external stakeholders, customers and supply chains. Working collaboratively with open two way feedback processes to actively demonstrate continuous improvement. Financial Management, Information and Reporting • Demonstrate strong P&L management of departmental budget including monthly commentary, quarterly review and re- forecasting. Identify, suggest and deliver opportunity for the realisation of efficiencies across the broad spectrum presented the by Estates & Facilities budget, and more widely into the identification and delivery of Charity wide benefit. • Responsible for the delivery of clear and interpretable monthly departmental management information reporting against key agreed KPIs and metrics demonstrating continuing improvement in performance. • Manage, monitor and own the Estates & Facilities Risk register with input into Business Continuity Planning. • As a member of the Estates & Facilities Senior Leadership Team, author, present and deliver departmental business cases, plans and objectives. People and Teams • Effectively organise people and teams within Estates & Facilities to continuously drive improvement in delivery. Using creative and innovative resourcing to maximise team output and results, challenging accepted culture and practice to create new ways of working. • Operational leadership & line management

of teams; lead, manage and coach divisional managers to ensure they deliver against departmental and charitable performance budgets, targets and objectives. • Driving continually improving trend in staff engagement scores via internal annual staff survey and review. • Act as Deputy to the Director of Estates & Facilities as required, representing the department and Charity both internally and externally. • Responsible for leading and contributing to both Estates & Charity wide projects & transformation programmes. Procurement • In collaboration with the Charity’s procurement team, and the Estates & Facilities senior leadership team, review and recommend revised supply chain for externally delivered estates services including supplier reduction and efficient delivery models. Define appropriate contract management structure as part of potential new ways of working. Health & Safety • Responsible for the safe and effective management of Health, Safety, Quality and Environment with the Estates & Facilities setting, collaborating effectively with Enabling function Health & Safety teams • Accountable for the ownership and oversight of all Estates & Facilities policies and procedures relating to the effective running of the Maintenance and Compliance function.

Job Title:

Head of Strategic Maintenance

Job Family: Reports to:

Estates & Facilities


Estates and Facilities

Director of Estates & Facilities

Purpose of Role: Reporting to the Director of Estates & Facilities, and as a member of the Estates & Facilities Senior Leadership team, the Head of Estates Maintenance will drive the strategic direction, implementation and operational management of asset lifecycle planning, compliance assurance and estates backlog management and reporting. Additionally, this role will be responsible for the design and implementation of transformation in CAFM Systems and associated Helpdesk function. The Head of Estates Maintenance will be responsible and accountable for providing leadership of significant Charity wide professional services: • Creation, maintenance and monitoring of the Charity’s Asset Life Cycle plan. • Management and reporting of the Charity’s 5-10 Year Backlog Maintenance Plan. • Delivery of Compliance management and assurance including improvement plans to meet minimum statutory targets. • Management of the E&F Capital and Revenue Budgets for the Maintenance and Compliance function. • With the Head of Estates Services, delivery of an SLA/KPI suite for E&F Services into the Charities Group Structure. • Review and recommend improvement and transformation of the Charity’s CAFM System and Helpdesk function. • Provide strong strategic and operational service provision and leadership to develop and guarantee a functionally suitable estate and ensure the delivery of the associated capital programme including Life Cycle, Project Planning and expenditure management across the Charity’s central and regional portfolio Key Responsibilities: Delivery

through innovate lateral thinking, challenging status quo and culture. • Deliver all Asset Management Framework processes and associated procedures, including an Asset Management Contract Manual in line with the Asset Management Framework. • Ownership and responsibility to improve overall Estate Statutory & non-statutory compliance incl. HTMs, SFG20 delivering a live dashboard (target min 85%) and monthly assurance reporting to Exec Team including benchmarking against comparable sectors. • Provide leadership and guidance to the operational team to upgrade the current CAFM/ IPR system in order to give live reporting and inform on capital expenditure taking the form of Forward Maintenance Register (FMR) and physical site surveys • Ensure that through proactive forward planning, excellent patient facilities and services are promoted and delivered, and managed in a cost effective, customer-responsive way which meets patient, carer and staff needs and promotes the Charity’s service-centric position. • Accountable and responsible for the performance of the Maintenance Planning Team via in-house and external supply chain. Working hand in hand with the Head of Estates Service Team to deliver transparent and forecast management information associated with Capital expenditure. • Leading the formulation and agreement of Service Level Agreements with operational colleagues from a re-contracting base for Estates Maintenance services. Establish clear and transparent KPI reporting. Lead and manage the Maintenance Planning team, providing requisite oversight and mentoring to ensure culture of continuous improvement. • Accountable for departmental regulatory framework, identifying and evaluating risk with

Great reasons to join us We value everyone at St Andrew’s Healthcare for who they are and the unique impact they have on our colleagues and the people in our care. Making a difference is rewarding in itself, but working for us offers much more than that. Financial Wellbeing Mental Wellbeing Physical Wellbeing

Behaviours, Skills, Qualifications and Experience

Skills, Qualifications & Experience: • Recognised Academic or Professional Qualification • Estates Maintenance planning experience including substantial in-house maintenance, CAFM, Life Cycle Asset Planning and Helpdesk Management. • Demonstrated experience of managing a complex budget in excess of 10m. • Sound knowledge of commercial business planning and management • Effectively working as part of both Senior Leadership and Executive teams • A pro-active problem solver with experience of balancing operational and strategic priorities • Collaborative and empowering leadership style with ability to build strong relationships • Experience of driving through change/ transformation programme & aligning teams to revised transition and revised service models • Exemplary negotiation skills

Behaviours: • Values led, acting at all times in the interests of the Charity • Strong sense of accountability and ownership • Inspires, welcomes and leads change • Relationship building through collaboration, influence and negotiation. • An intuitive hands on leader with the capacity to get things done • Strong decision making in an environment with numerous influential factors • Lead with strength, humility and courage • Create challenge, drive and momentum

• Employee Assistance Programme • Silver Cloud CBT • Trauma support • Compassion focused staff support • Zero tolerance approach • Speak Up channels • Coaching and mentoring • Wellbeing events • Flexible working • Volunteering opportunities

• In-house Occupational Health • Direct 1-1 confidential advice • Immunisations including free flu jab • Reasonable adjustments advice and support • Health surveillance • Physiotherapy • First aid training • Drop-in health checks, including weigh ins • Eye test vouchers • On-site exercise facilities • On-site shower facilities • Social hub activities • Secure cycle racks and lockers • Cycle2Work scheme

• Competitive pay above the National Living Wage • Pension scheme • Enhanced annual leave • Enhanced sick pay • Pre-retirement financial planning • Death in service security • Salary finance loans • Debt support • Free car parking • Car lease scheme • Employee discounts • Simplyhealth cash plan • Refer a friend initiative • Payroll giving • On-site cafes • On-site Amazon locker

How to Apply

To arrange a confidential briefing conversation please contact our advisors Michael Hewlett or Sally Brockway or call 020 3962 9900. Michael Hewlett | michael.hewlett@mrgglobal. com Sally Brockway |

The closing date for applications is Sunday 9th June 2024.

MRG first stage interviews are scheduled for w/c 10th June 2024. St Andrew’s Healthcare first stage interviews are scheduled for 20th June and second stage interviews are scheduled for 2nd July 2024. Applications should consist of a CV and supporting statement. St Andrew’s Healthcare is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). All third party applications will be forwarded to MRG.

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