Rule 2: Work Procedure
Level of Offence/ Disciplinary Action
Item
Infraction
1. Colleagues having food or bringing food into the premises while on duty without approval from the SE/SSM/SM. 2. Colleagues not following guidelines in economizing the consumption of energy, electricity, water, others.
A
A
3. 4. 5. 6.
Colleagues not co-operating in keeping the Hotel premises clean. Colleagues leaving waste and litter outside the containers provided. Colleagues not wearing their name badge while on duty. Colleagues reading any materials not related to their work while on duty.
A A A A A
7. Colleagues bringing their personal belongings to the workplace. Such belongings must be deposited at the Security Department who shall issue deposit slips. The colleagues must return the deposit slip to the Security Department to obtain their belongings upon leaving the premises. 8 Colleagues not performing their duties in good faith with full capacity, honesty, dedication and perseverance. 10. Colleagues distributing, annoying, teasing or interfering with other colleagues during working hours. 11. Colleagues working with / for another institution or individuals with or without remuneration or compensation, without obtaining prior permission from the General Manager. 12. Colleagues consuming food or drinks that are prepared for selling to or serving customers, or are brought by the customer themselves. 13. Colleagues sleeping while on duty. Colleagues sleeping in the Hotel premises after working hours without permission. 14. Colleagues performing any dangerous act which may cause harm or injury to others on the Hotel premises. 15. Colleagues bringing in or out of the Hotel any items belonging to the Hotel or given to the colleague by Hotel customers without proper authorization as per the Hotel policy guidelines. 16. Colleagues showing disrespect, discourtesy or aggressiveness while interacting with guests of the Hotel. 9 Colleagues using their office hours for personal purposes.
B
B B
C
C
C
C
C
C
17.
Colleagues disrespecting and not following the Supervisors’ lawful directives/instructions.
D
18.
Colleagues refusing to serve customers/guests.
D
19. Colleagues lacking knowledge or skills, which they should expressly or implicitly know. 20. Interfering with another person’s work without just cause during working hours.
B
B D
21.
Habitual or substantial negligence of duty.
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