Castleoak are a leading Care Home Developer based in Cardiff, who we have been facilitating first stage interviews remotely. Director - Castleoak 3
Case Study Three – Utilising technology to appoint a new Managing
with business stakeholders who were not involved in the panel interviews, but whose insight must be considered to make a final decision. From a hiring perspective we have found the process far more efficient and time saving because travel is taken out of the equation. We have moved forward faster, and the interview process is quite intense, but we have overcome this by preparing well in advance. The process has also improved because as a panel we did not have the opportunity to meet beforehand and risk groupthink influencing any decisions. One thing we are considering for the future is remote working dress code and etiquette, and consistent/appropriate webcam backgrounds, an area which we believe is still developing for all companies. We are currently writing guidelines for external meetings held remotely, to ensure professionalism is at a high standard and brand image is consistent. As to the new normal – we envisage our office rental overheads being reduced by up to 75%, with the money reinvested in technology and flexible working abilities.
Client perspective of the new normal
“Before the pandemic, the business had the technological capabilities for remote working, we just favoured meeting face to face. Covid-19 has normalised remote working and accelerated what was already on the agenda for us, which was to utilise technology, and this has been a massive culture shift. We are immensely confident with the tools we have and have acquired additional tools in the process to give more functionality to what we do. We have been primarily using MS Teams for interviews, and Microsoft Forms to collect the scoring for the interview panel. We were able to use this to collaborate the teams’ findings seamlessly. Even in the near future when our current restrictions are lifted, we do not see the need to stop using MS Teams for at least the first 2 rounds of interviews. It is interesting to see how candidates deal with the use of technology and how they adapt. We have only had 1 instance of connectivity issues, which we overcame by reducing video in favour of audio. Another benefit of using MS Teams for video interviews is the ability to record. We record candidate presentations in order to share
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