Glossary of Key Success Measures
This measure is calculated by dividing total net debt by the sum of total net debt plus total owner’s equity.
This measure is calculated by dividing the net income from operations, excluding commodity margin and customer contributions, by the rate base, adjusted for cumulative customer contributions. It is the same calculation used to set delivery service rates.
Regulated Return on Equity (Distribution)
This measure is calculated by dividing the income from operations by the rate base, adjusted for cumulative customer contributions. It is the same calculation used to set transportation and storage rates.
Regulated Return on Equity (Transmission/Storage)
This measure tracks the dollars expended on green initiatives and includes all investment such as energy efficiency programs, capital investment related to operating emissions reduction, research and development of green technology (i.e. heat pumps) or green products (i.e. hydrogen).
Investment in Green Initiatives
The SaskEnergy customer satisfaction measure expresses, in percentage terms, the proportion of customers surveyed who rated their overall satisfaction with SaskEnergy’s service as a 7 rating or higher on a 10 point scale. Positive responses such as these indicate that customers view SaskEnergy service favourably and provide a strong indication that the customer service tools, policies and staff are effectively meeting the needs of customers. The data for this measure is obtained from annual customer surveys conducted by independent market research firms. This number is derived from an annual online survey that is provided to all TransGas customers. Customer satisfaction is measured on a scale of 0 to 5, with 5 being the highest level of satisfaction. The survey contains 25 questions which, in turn, are subdivided to gain detailed feedback on various aspects of the service being evaluated. An average is taken on the responses to several questions and reported as a percentage.
SaskEnergy Customer Satisfaction
TransGas Customer Satisfaction
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