Glossary of Key Success Measures
OPERATIONS
Operational Excellence
MEASURE
DEFINITION
The Operating and Maintenance (O&M) Costs per customer measure is a proxy for the relative efficiency of the Distribution Utility’s operations and is calculated using O&M expenses (excludes transportation and storage charges) divided by the total number of distribution customers. The O&M Costs per Book Value of Assets Managed measure is a proxy for the relative efficiency of the Transmission Utility’s operations and is calculated using O&M expenses (excludes third-party transportation charges) divided by the total value of the assets managed as part of the transmission system. The Competitive Residential Delivery Rates measure reports the ranking of SaskEnergy’s natural gas distribution delivery service rates, relative to the rates charged by other major Canadian utilities. The cost comparison is based on a benchmark level of consumption upon which the published rates of other service providers are applied to determine SaskEnergy’s relative ranking. The calculations also factor in all temporary and one-time refunds, rebates, rate riders, or surcharges approved by the utility’s regulator. Federal, provincial and municipal taxes are excluded from the comparison as are any Government rebates that are not directly approved by the utility’s regulator. Unplanned outages that arise from activities such as third-party damage (line hits), operator error, facilities failure (e.g. station freeze offs) and security issues. This metric also aligns with industry. The natural gas industry has a strong focus on the reliability of its service. The Canadian Gas Association publishes an industry reliability factor every year in its company profile. This is one of the key competitive advantages of natural gas as an energy supply. This metric is directly linked to this focus and will help to further highlight this focus to employees in the company.
Distribution O&M (Costs per Customer)
Transmission O&M (Costs per Book Value of Assets Managed)
Residential Delivery Rates
Unplanned Customer Outage Events
Greener Energy Provider
MEASURE
DEFINITION
This measure is calculated based on a numerator of total combustion/ flaring greenhouse gas emissions from transmission operations, and a denominator of total load-corrected MWh of output from compressor engines. The units are tCO 2 e/MWh. This metric reflects requirements under the federal Output Based Pricing System.
Output Based Performance Standard (OBPS) – Emissions (Tonnes of CO 2 e/MWh)
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