• Implement a programme of governance audits, and the results and rectification of any issues arising as a consequence.
• Submit periodical business/investment cases that support innovation, sustainability, and student experience infrastructure works.
• Responsible for effective stakeholder management, ensuring that services and projects constraints and requirements are clearly communicated to clients.
• Actively support and promote the development and implementation of the Directorate/College wide Helpdesk for Engineering and Facilities Services.
Change Management
• Responsible for the delivery of effective change programmes as required by the strategy and plans of the wider Directorate, including appropriate planning, risk assessment and stakeholder engagement.
• Identify and develop service improvements that meet the evolving needs of the student and academic community.
• Responsible for an integrated and collaborative working relationship with the Space Management Team so that moves, adds and changes required by College staff can be coordinated to minimise impact on staff and students. This includes both space utilisation and the development of high quality working environments and facilities.
Contract Management
• Support the Assistant Director of Campus Operations in the development and delivery of the specification and procurement of services and works.
• Responsible for the financial management of contracted services within their demise, ensuring services are delivered efficiently and commercial risks are identified and managed.
• Responsible for the operational delivery of contracted services within their demise via an integrated and collaborative one-team approach. Contracted services include: landscaping; security; cleaning; pest control; waste removal – multi-stream; courier services.
• Responsible for monitoring and managing the contractual periodic performance of service providers to ensure performance data is being assessed and appropriate actions are undertaken to drive service standards.
• Responsible for educating end users about the delivery of contracted services in order to manage expectations, e.g. what they should get and what to do if they do not; how contract changes may affect services.
People & leadership
• Responsible for the pastoral and performance management of the Campus Operations Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service.
• Responsible for building trust, respect and a high level of connectedness with all stakeholders, contractors, partners and team/Directorate members, i.e. a holistic one team approach.
• Manage By Walking Around (MBWA) to ensure a strong leadership presence; open communication and trust within the wider team; to spot-check service delivery; and to increase visibility of Estates & Facilities within the wider College community.
• Ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours.
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