62 | Internal Operating Processes
Beware of phishing
Creativity and Innovation Amidst Challenges Create Opportunities
The challenges made us creative and innovative to maintain our support for our users. The process modifications brought efficiencies and better utilisation of our resources. Things that appeared to be impossible and were prohibited before COVID-19, were accomplished by challenging the status quo and removing the barriers. Better alignment of human capital and use of physical resources were achieved thus resulting in higher productivity from the department. The pandemic created several opportunities as well as chal- lenges for the department and by extension, the Campus. To put this into perspective, the responses to the chal- lenges resulted in improvements to our processes, growth and development for our people and deeper embrace of technology. The Campus community learnt how to do what was necessary and critical in an online mode and to do so efficiently. The pandemic forced a digital transformation and proved that our operations could still be undertaken successfully. This must not be lost as business returns to “normal”. Some of the things that should continue to be embraced include remote work, online payments, digital documents and signatures. It is our hope that the lessons learnt from our response to COVID could be used to catapult us to more mature and effi- cient operating model. This model will address pre-COVID issues of work-life balance, the viability of remote work, investment in technology and training for staff. These areas when combined, will undoubtedly energise the digital trans- formation process.
individual cybersecurity, because of the greater exposure to cyber risk and the recognition that the organisation is only as strong as its weakest link. Panelists included IT profes- sionals from CITS, IT Audit, the Faculty of Science and Technology, IT security providers, and the banking industry. Reflections of CITS The year under review was one in full pandemic mode. CITS had to confront the digital divide and the challenges faced by our constituents. The department assisted by working with funding agencies to provide over 40 laptops for use by students. Our zero rating of access to the campus’ educa- tional online resources was also maintained so that students would have free access if using their DIGICEL and FLOW mobile devices.
THE UNIVERSITY OF THE WEST INDIES CAVE HILL CAMPUS ANNUAL REPORT TO COUNCIL 2021/2022
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