Figure 5: How venue elements influence the delegate experience (1=strongly disagree, 10=strongly agree)
This year’s report shows that the “must have” physical elements of meeting venues have largely remained the same over time. Those elements deemed most critical to the success of meetings include the availability of high-quality broadband, good meeting room acoustics, and effective meeting room lighting. Acoustics continue to grow in importance, from 8.6 in 2017, to 8.7 in 2019, to 8.9 in 2023, leapfrogging lighting as the second highest priority. As meeting planners work hard to create engaging experiences, networking space and flexible layouts have maintained their importance. Respondents from Europe place greater importance (8.6) on a venue’s ethical operations and sustainable practices than those from the Americas (7.2).
Figure 6: Importance of the facilities or services offered by venues (1=strongly disagree, 10=strongly agree)
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