Frontier Co-op 2022 Biennial CSR Report

QUALITY AND PURITY

Full ingredient disclosure A key component of our commitment to traceability and transparency is our dedication to quality and purity. At Frontier Co-op, we believe our customers have the right to know what they’re putting in and on their bodies, or using in their homes. We are dedicated to full ingredient disclosure on all our products, but take it a step even further to include: • Species specificity: Unlike many of our competitors, our products are always labeled according to their species as an indicator of quality. For example, our consumers can trust our lavender is 100% Lavendula angustifolia instead of a low-quality alternative like Lavendula x intermedia. • Country of Origin: A key component of transparency is identifying where our products are sourced from, so consumers can make more educated decisions about their purchases. Steam Pasteurization At Frontier Co-op, we do not use ethylene oxide (EtO) to treat or sterilize our products, but instead use a validated steam pasteurization process to ensure all our products meet food safety standards without harsh chemicals or irradiation. We’ve invested in cutting edge food safety infrastructure and quality systems including our own steam pasteurization system to ensure our employees, our communities, and our customers can have total confidence in the high-quality and safety of our products. It’s one of the many ways we’re committed to having a positive impact for our people and our planet.

Food safety Our team has integrated food safety into our processes all the way from product development to source to manufacturing. • Through the use of FoodLogiQ, our QA team audits our suppliers against both our internal standards, as well as any pertinent compedial, regulatory, or industry-specific requirements. • We inspect pre-shipment samples of raw material. In this way, we’re able to rest our raw materials from around the world before it ever arrives in our facilities. These samples are carefully evaluated, along with applicable documentation, for acceptability against our internal specifications. • For years, we’ve maintained an intensive surveillance program for heavy metals in all raw materials. We are committed to providing our consumers with products that meet or exceed industry standards for these types of impurities. • All of our facilities are Safe Quality Food (SQF) certified and our Norway, Iowa facility is Kosher certified. ISO-17025 Certification According to ISO.org , this certification “specifies the general requirements for the competence to carry out tests and/or calibrations, including sampling. It covers testing and calibration performed using standard methods, non-standard methods, and laboratory-developed methods.” Our QC laboratory is ISO-17025 certified, meaning that consumers can rely on the accuracy of the extensive sampling and testing that we conduct at Frontier Co-op.

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