SUSPICIOUS ACTIVITY & CRIMINAL BEHAVIOR CLUES
The best and most cost-effective security is a well-trained staff. Training should highlight the importance of security, what to look for, and what to do. A regular refresher should be provided to staff to reinforce initial training. ALL ASSOCIATES • Be observant. Report attempts to access restricted areas or to avoid security measures. • Be attentive. Report unusual interest in or inquiries about the facility, staff, procedures, shift changes, closed-circuit TV systems, etc. • Watch. Report any unattended or abandoned luggage, packages, or vehicles in the hotel’s parking lot or adjacent facilities. Virtually any department or Associate can become aware of something that just doesn’t look right. Associates are asked to be observant about a variety of behavior indicators, including but not limited to the indicators identified below. FRONT DESK • Refusal to provide required details on registrations; • Requests to keep a guest’s presence on premise confidential; • Recurring short-duration departure extensions over a prolonged period; • Use of cash for large purchases; • Use of a credit card in a different name; • Frequent modifications to registration, removing or adding guests; • Requests for specific rooms, floors, or other locations – particularly those not considered premium upgrades; and • Purposeful attempts to use entrances and exits that avoid the lobby, cameras, and staff. CONCIERGE • Unusual luggage, cases, bags, boxes, anything of unusual size, weight, other characteristics; • Amount of luggage inconsistent with stay or number of people in party; • Refusing assistance with certain pieces of luggage; and • Unusual deliveries to rooms.
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