INTRODUCTION Atrium Hospitality is committed to providing a quality lodging experience to our guests, to ensure their safety and security while they are on our properties, and to provide a safe, productive work environment for our Associates. Fulfilling that commitment requires participation by all Associates in following daily basic Safety Guidelines, compliance with Risk Management procedures, and to know their respective responsibilities during a Crisis Management situation. Guidelines and action plans are provided in this manual, and all informational resources to accomplish our safety goals are available on SharePoint. CRISIS MANAGEMENT PLAN A CRISIS or an EMERGENCY is any situation which threatens the lives or safety of our guests or Associates, or which could result in a major destruction of hotel property. Our Crisis Management Plan is intended to provide the information, tools, and resources for on-site Crisis Management Team members to ensure the safety and security of our guests, visitors, and staff, to uphold our company’s commitment and values, to maint ain optimum conditions of our properties, and to restore normal business operations as soon as possible in the event of any crisis disruption. The Crisis Management Plan should be downloaded to your hotel’s computer system so that you can complete the required information that is specific to your hotel. Easy-to-use, fillable tables are provided in Section I Notifications to personalize this Plan to your location. The Crisis Management Plan must be reviewed at least once every six months and updated when needed, particularly if you have had a staff change for any of the Crisis Team Members. After you have completed the fillable tables, print at least two hard copies of the Crisis Management Plan and keep them in central locations where all managers and supervisors have quick access during a crisis. Locations recommended by the various franchisors, also applicable to independent hotels, are: • General Manager’s Office • Front Desk • Primary Crisis Command Center • Secondary Crisis Command Center • Any other location you deem relevant to your hotel’s circumstances The hotel telephone operator (PBX) and the Front Desk staff are our Communications Center during any situation involving the safety of our guests, Associates and hotel property. For this reason, please do not make any unnecessary telephone calls during an emergency. If the PBX operator or Front Desk are unavailable, communications will be coordinated by the Crisis Management Team Leader or designated Associate(s) using walkie-talkies or mobile phones. It is essential that hotel staff are sufficiently familiar with the Company’s Crisis Management Plan to effectively utilize this resource during an emergency. Every Associate should know what they are expected to do in any crisis. Each Associate is to stay in his or her work area unless otherwise instructed. All Associates are to remain calm and follow any instructions they are given by the Crisis Management Team.
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