ELEVATOR MALFUNCTION .......................................................................................................... 88 EVICTING GUESTS ....................................................................................................................... 89 HOLIDAY SEASON AND SPECIAL OCCASIONS................................................................................ 90 INCLEMENT WEATHER GUIDELINES FOR ASSOCIATES................................................................... 92 LADDER SAFETY .......................................................................................................................... 94 MAIL HANDLING PROTOCOL ....................................................................................................... 96 MEDIA RESPONSE, PUBLIC RELATIONS AND FILMING INQUIRIES .................................................. 97 MEDICAL EMERGENCY (HEART ATTACK, UNCONCIOUS GUEST, SHOCK) ........................................ 98 RADIO ETIQUETTE PROCEDURE ................................................................................................. 100 REQUESTS FROM AUTHORITIES................................................................................................. 101 SAFETY COMPLIANCE TRAINING................................................................................................ 102 SLIP RESISTANT SHOES POLICY .................................................................................................. 103 SUSPICIOUS ACTIVITY & CRIMINAL BEHAVIOR CLUES ................................................................ 104 THEFT – GUEST PROPERTY / HOTEL PROPERTY .......................................................................... 106 EQUIPMENT RENTALS ............................................................................................................... 107 SECTION 4 - ADDENDUMS ............................................................................................... 108 RECOVERY PLAYBOOK................................................................................................................ 109 COMPREHENSIVE GUIDE TO ATRIUM HOSPITALITY SAFETY PROGRAMS..................................... 116 ACTIVE SHOOTER FROM DEPARTMENT OF HOMELAND SECURITY.............................................. 120
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