TABLE OF CONTENTS INTRODUCTION ....................................................................................................................2 TABLE OF CONTENTS ............................................................................................................4 SECTION 1 – NOTIFICATION PROCEDURES & CONTACTS ........................................................6 NOTIFICATION PROCEDURES......................................................................................................... 7 AH CORPORATE AND HOTEL CRISIS MANAGEMENT TEAM MEMBER CONTACT............................... 9 NUMBERS & LOCAL EMERGENCY NUMBERS/HOTEL BUSINESS CONTACTS...................................... 9 EMERGENCY RESPONSE TEAM DEPARTMENT SCHEDULE ............................................................. 10 SECTION 2 – CRISIS MANAGEMENT ACTION PLANS ............................................................. 11 COMMAND CENTERS AND ASSEMBLY POINTS ............................................................................. 12 EMERGENCY EQUIPMENT AND COMMAND CENTER / RESOURCES ............................................... 13 ACTIVATION OF PANIC ALARM.................................................................................................... 15 ACTIVE SHOOTER........................................................................................................................ 16 ADVERSE WEATHER CONDITIONS................................................................................................ 17 FLOOD........................................................................................................................................ 20 ARMED ROBBERY ....................................................................................................................... 22 BODY FLUID SPILLAGE................................................................................................................. 23 BOILER FAILURE.......................................................................................................................... 26 BOMB THREATS .......................................................................................................................... 27 BROKEN GLASS IN POOL OR SPA ................................................................................................. 30 CHEMICAL / BIOLOGICAL / RADIOLOGICAL / NUCLEAR (CBRN) ..................................................... 31 CHEMICAL SPILLAGE ................................................................................................................... 34 CHLORINE GAS ESCAPE ............................................................................................................... 35 CIVIL UNREST / WORK STOPPAGE / RIOT / STRIKE ....................................................................... 36 CRIMINAL OFFENSES................................................................................................................... 38 DEATH / MURDER / SUICIDE ....................................................................................................... 39 EVACUATION / LOCKDOWN / CLOSURE....................................................................................... 44 FIRE SAFETY PROCEDURES .......................................................................................................... 48 FOOD BORNE ILLNESS / NOROVIRUS ........................................................................................... 61 SECTION 3 – SAFETY GUIDANCE AND RISK MANAGEMENT PROCEDURES .............................80 BLOOD BORNE PATHOGENS WARNING ....................................................................................... 81 CLAIMS REPORTING .................................................................................................................... 82 CRIB SAFETY ............................................................................................................................... 83 CYBER SECURITY ......................................................................................................................... 84
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