ACTIONS BY THE EXECUTIVE MANAGEMENT TEAM: Upon notification that a death has occurred, the MOD will respond to the scene to assist in customer relations with any of the deceased guest's family and/or traveling companions. All pertinent information will be collected, including but not limited to: 1. Room number or the area of death; 2. Name and address of the deceased; 3. Who discovered the deceased and the time, date and circumstance of said discovery; 4. Whether the deceased used a safe deposit box; and 5. Folio, reservation and phone records. The scene of a death is considered a crime scene until otherwise determined by law enforcement. The area is to be secured. No one is to move or disturb anything until the Police Department and Medical Examiner have completed their investigation(s), left the hotel, and released the room/area .
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