CIPP future of payroll survey report 2019


‘Overpayment or additional hours not paid’ ( 47.74% ); a number of different issues could account for this. It can be that the information provided to payroll is incorrect from the multiple sources it came from, it could be that the payroll systems are not automated and there’s still a huge amount of manual calculations that need to be undertaken and of course it could be that the HR system is not fully integrated into the payroll system etc etc etc. Again, as before how much effort is going into a) catching the overpayments or additional hours before? b) how much time and cost is going into sorting out these issues? Finally, in the top five was ‘queries relating to information displayed on payslip’ ( 42.46% ); the payslip is almost the shop window for payroll and with the advent of having more information in future (touched on later) it is concerning that this is in the top five. What’s going wrong? Is it that the payslips are just not clear and understandable by employees, is it that the time and attendance systems are passing over incorrect information, is it that the payroll system narratives are not simple to understand etc? More likely is that individuals coming into the work place are not exposed to the pay system until they come to work, and without education and awareness training on payroll, they are not going to understand the information provided to them, or the deductions from pay. This is something that the CIPP is tackling. We have an ‘understanding your payslip tools available on our website which organisations can share with employees (https:// and we are delivering basic payroll training to students in schools, academies, colleges and universities across the country, with the help of various member volunteers. 21.89% of the respondents stated that they had received complaints/concerns from their workforce on the methods of distribution or the information contained on the payslip. Of those who responded in this way, 60.24% said many of the complaints were about the ‘method of distribution e.g. paper to online’. The second highest number of complaints ( 43.37% ) were that ‘employees require more information on the payslip’ and the third ( 38.55% ) stated that ‘employees want payslips sent to home address’. The point above is interesting given that most of the other complaints centred around ‘self-service security concerns’ ( 13.25% ), ‘postal system’ ( 12.05% ), ‘payslip recognition i.e. another person knows it is a payslip’ ( 10.84% ) and ‘identity fraud concerns’ ( 9.64% ).

Incidentally, the last two choices were ‘internal mail system’ ( 6.02% ) and ‘costs’ ( 3.61% )

If your payroll team is being inundated with queries regarding the payslip then what are you doing about it?

Can you imagine a business case written by you that looks at all the above and how much time, cost and energy might be saved and the impact on employees if you did? Also, imagine the credibility at the top table if you presented this.

For completeness here are the other choices answers:

28.39% 28.14% 20.35% 18.59% 16.08% 11.31%

Payslip not received

Reward and benefit questions

Other *

Student loan payments Bonus or commission

Late payment


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