CIPP future of payroll survey report 2019

CIPP FUTURE OF PAYROLL REPORT 2019

Payroll team recruitment and succession planning

One of the consistent themes in most payroll departments around the world has been the mantra of:

“PAYING EMPLOYEES ACCURATELY AND ON-TIME”

Whilst this is still important perhaps a more accurate mantra of the 21st Century payroll team could be:

“PAYING EMPLOYEES ACCURATELY AS PER THE RELEVANT LEGISLATION, ON-TIME PAYMENT AS PER THEIR CONTRACT, RAISING PAYROLL STANDARDS AND PROVIDING GREAT CUSTOMER-SERVICE”

With this in mind, let’s look at the current attributes that most people answered in the survey that are required of a payroll professional.

Attributes of payroll professionals

Accuracy A curacy Accuracy

Experience Experience Experience

Aptitude Aptitude Aptitude

43.96% 32.46% 26.37% 28.25% 25% 39.88%

Teamplayer Teamplayer Tea player

Qualications ualications Qualications

Autonomous Autonomous Autono ous

Accuracy A curacy A curacy

Experience Experience Experience

Aptitude Aptitude Ap itude

ACCURACY

EXPERIENCE

APTITUDE

TEAM PLAYER

QUALIFICATIONS

AUTOMATIONS

At the top of the list was ‘accuracy’ with 43.96% ; it was not entirely surprising to see this. It goes without saying that people must be paid accurately, but what does that mean? Well, it means that it can be as accurate as the existing legislation will allow the payment to be, or it’s as accurate as the current payroll system will calculate or is accurate based on the data that is received from the multiple sources. When was the last time you had to manually calculate a payslip or is it all system generated these days? When you hire someone do you still test that they can calculate and generate a manual payslip? ‘Autonomous’ ( 39.88% ) came next; meaning - having the freedom to govern or control one’s own affairs. No shock that this was in the list as payroll is quite often left to their own devices as there is a lack of knowledge and understanding from others within the business. Another point in support of the payroll department being standalone within the organisation. ‘Experience’ came next in the order of results with 32.46% of the respondents stating that it was the second most important attribute. The assumption here is that someone is joining a team who has been tried and tested, however, how is this determined and what are they experienced in? Also, does experience include the ability to look at the payroll with an eye of continually evolving it so that it is giving the maximum amount of quality possible? Teamplayer Qualications Autonomous Teamplayer Qualications Autonomous Tea player ualications Autono ous

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